ER Warranty Policy
ER LIFETIME WARRANTY (Smartphone & Tablet Hardware Repairs)
- 3-Month (Battery Replacement) See more information below.
- No warranty on water cleaning services
- No fix, no fee guarantee (liquid damage devices not cover for no fix, no fee gaurantee)
- We keep detailed records of every repair we complete so if you lose your receipt... no worry, we've got you covered.
- Warranty is void if there is physical damage, including liquid damage.
Battery Warranty and Performance:
We offer three-months warranty on battery replacements due to the nature of the electronic component's life-span. The lifespan of a battery is dependent on how often the device is used, what functions you are performing on your device (i.e, gaming Vs texting), and how you charge your device (i.e., as per manufacturer's recommendations).
If the performance of your battery doesn't improve after we have replaced your battery, we will try another battery in case the one we install is defective. If the problem persists immediately after the battery is changed for the second time, it's likely another issue (i.e., board problem), and you will be refunded 100% through our no fix, no fee service -- if you bring back your old battery, which will be given to you at the time of the original repair.
ER LIFETIME hardware repair warranty COVERS:
- The exact hardware component we replace
- The functionality of the part we replace and our labour.
ER LIFETIME hardware repair warranty DOES NOT COVER:
Warranty is void if there is any physical damage to the part we replace such as broken glass or a damaged LCD
Example: The glass on your screen is cracked or the LCD has been damaged due to a drop or pressure applied to the screen.
When an LCD goes black and the glass is not broken, the LCD may have been damaged due to impact, shock, or pressure applied to the screen. This can happen at times due to protection (i.e., tempered glass / phone case) that absorbs some shock -- preventing glass to break but not the LCD. Protection reduces the risk of a break significantly but nothing eliminates its completely. In these situations our technician will examine the screen for any sign of impact in order to determine warranty. If there is no sign of impact, we will replace the screen under warranty. Please see the bottom of this page for more information on a damaged LCD.
Screen replacement warranty is void on devices that experience screen burn out.
Screen burn out, or ghost imaging, are the names given to a permanent discolouration of a screen caused by irregular pixel usage. For example, the prolonged use of static image on a screen can create a permanent shadow or a ghost like image on the screen.
Warranty is void if the part we replaced doesn't function due to liquid damage.
We warranty the functionality of the part we replace during a water/liquid damage repair, but we do not warranty other parts of the phone that may not work over time (i.e., board).
Example. If we replace the camera on your phone that was damaged due to liquid, we will warranty the camera under our lifetime warranty program. However, if the chip on the board that operates the camera function stops working, after a repair, we cannot warranty the board, but we can perhaps fix the board issue. Please see below for more information on water/liquid damaged devices.
Warranty is void If the device has been repaired, or attempted to be repaired, by any individual or company other than the Electronic Rehab... after the Electronic Rehab has completed the repair.
WATER/LIQUID DAMAGED DEVICES
When a cell phone or tablet is water/liquid damaged the internal working condition of the device may worsen during or after the repair process. Although our skilled technician is extremely experienced repairing liquid damaged devices, in rare circumstances, when the device is opened for the first time after water has entered the device, water that may be pooled while the phone is closed tightly can spread to other areas of the device. If this occurs, there is potential to further impact the performance of the device. In these rare incidences, the Electronic Rehab is not responsible for any damage caused due to this occurrence.
We do not warranty water/liquid damaged phones that are repaired through a water cleaning process. If we replace a part that was damaged due to liquid, we will warranty the functionality of the part that we replace under our ER LIFETIME warranty program, but not the overall functionality of the board or other parts that we did not replace.
IMPORTANT - LCD DAMAGE:
In the picture on the LEFT please note the small crack on the upper side of the internal display on this Samsung smartphone.
This crack is only possible due to external damage (i.e., a drop, impact, or pressure put on the screen).
If the LCD is cracked, your display will not work... or not work effectively. Often you will see lines, black spots or the screen will be completely blacked out.
This type of damage is not covered under ER warranty, as the problem was caused by physical damage. We only use the highest quality original authentic Samsung LCD displays when we replace a screen.